Support
It's What We Do
A very large part of our business is about providing small and medium businesses with the following:
- Outsourced helpdesk
- On-site and remote system troubleshooting
- Network re-configuration (fixing the problems the other guys leave behind)
- After hours emergency response
- System Administration
- Security auditing
- Overseeing and performing routine backup jobs
We can be your outsourced CIO (Chief Information Officer), IT Manager, and technical support department. We can do this on an Ad Hoc basis - just call us when you need us. We'll supply you will the kind of skills, knowledge and technical ability that until now only large enterprises could afford. And rather than paying big dollars for a full-time IT person, you can get the same skills for an affordable hourly rate.
The technology requirements of a small business are not just those listed above. They can be many and varied and each business has specific requirements, but if it involves computers, networking and data, there is very little that Discovery Technology has not successfully put our hand to supporting. We encourage prospective clients to contact us with their business issues and technology pains and our friendly and patient staff will be more than happy to investigate options and suggest the best solution.
A Sample of Our Skills
- Microsoft Windows NT, 2000 and 2003 Server skills, Exchange, SQL Server and MCSE certifications
- Citrix Metaframe XP, Citrix Certification
- Novell CNA/ CNE/ MCNE Certification - NetWare 3.x, 4.x and 5.x Servers
- Lotus CLS certification
- Lotus Notes development, Act! for Notes customisation
- Cisco router and switch experience including CCNA
- Various Linux distributions supported
- Certified SonicWALL Security Administrator (CSSA) certification
- PhD Comp. Science
Benefits
The key benefits of Discovery Ad Hoc Support arrangements include:
- Phone support and Remote support is available when you need it
- We have a historically low response time to critical support calls, we often can have an engineer onsite within half an hour for local customers, or logged in remotely almost instantaneously
- Like having an in-house helpdesk service
- Dedicated Primary and Secondary technical contact
- Toll free technical support hotline
- Pay-as-you-go. ie. time and materials based billing
Fixed-price maintenance contracts are also available, enabling you to better control your monthly IT costs - please refer to our I.T. Guarantee*
*See 
